Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We will gladly accept returns on all purchases made on our website which are in original condition; Returned items must have tags still on and be returned in original product packaging in new condition.

To start a return, you can contact us at contact@acme-projects.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@acme-projects.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Please note direct exchanges of our products are not possible at this stage. If you need a different size or colour, you will need to return the item back to us for a refund, and then place a new order.

Refunds
We will notify you once we’ve received and inspected your return, our team will verify its contents, inspect it to ensure it is unworn and in original condition and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Usually in about 2-3 weeks. Usually, we will then send the credit back to your financial institution within 7-10 business days.